This policy applies to credits and plans bought on Diemeco from Diemeco. Posting a requirement, browsing and messaging are free for Clients. Workshops pay only when they buy credits. It is written to match exactly what the platform does, so that you always know where you stand.
1. How credits work
- One credit unlocks one public requirement. For a confidential requirement, asking for access is free, and one credit is charged only if the Client approves.
- New Workshops receive free trial credits. Some credits may also be given as welcome or bonus credits on the terms shown in the app.
- Credits bought individually, and free or bonus credits, do not expire while your account is open. Credits from a plan are valid for the period the plan states and expire at its end. Buying another plan while one is valid extends the validity.
- Credits have no cash value, cannot be transferred or sold, and are not paid out in money except as section 4 says.
2. Credits are digital and usable immediately
Once we confirm your payment, the credits are added and can be used at once. Because this is a digital service delivered immediately, a completed purchase cannot be cancelled and is not refundable in money, except in the cases in sections 4 and 5. Unused plan credits expire at the end of the plan's validity and are not refunded.
While online payments are not yet available, you ask for credits in the app, we send a UPI payment request on WhatsApp to the number you sign in with, and you pay by UPI. Until you have paid, you can simply ignore the request; nothing is charged.
3. When a credit is returned to you automatically
A credit is put back into your balance (it is not paid out in money) when:
- the Client deletes the requirement you unlocked, before the job is completed; or
- the requirement is removed by us, for example after a report; or
- the Client sends you no message within 5 days after you unlocked the requirement.
You will see a "credit refunded" notification. When a credit is returned for one of these reasons, your access to that requirement's files and chat ends, because the credit that paid for it has been given back.
You are not charged in the first place when you ask for access to a confidential requirement and the Client declines, or does not answer within 72 hours.
4. Money refunded to the original payment method
We refund the amount paid when:
- you were charged more than once for the same purchase;
- you were charged but the credits were not added and we cannot add them within a reasonable time; or
- a purchase was made on your account without your authority and you tell us promptly (we may ask for details); or
- you paid for a credit request that we then could not fulfil or had to cancel.
Write to support@diemeco.com with the date, the amount and the UPI transaction reference (UTR) or receipt number. Refunds are checked and approved by our team and sent back by UPI to the account you paid from, usually within 5 working days of approval. When a payment is refunded, the credits that came with it are removed, and we record the refund against your receipt.
5. Our error or unavailable service
If we suspend your account by mistake, or the platform is unavailable for so long that you cannot use credits you paid for, we will, acting reasonably, extend your plan for the lost time or refund the unused part.
6. Credits are not returned when
- the Client chooses another Workshop, does not accept your quotation, or the job does not go ahead, because unlocking a requirement gives you access to it and the chance to quote, not a guaranteed job;
- the Client replies within 5 days but the conversation ends without a job;
- you decide not to quote, or your quotation is not selected;
- the plan expires with credits unused; or
- your account is closed for breaking our rules (except where section 5 applies).
Where a payment failed but money was deducted, the bank normally reverses it automatically. If it does not, contact us.
7. Corrections and abuse
If we find a mistake in a credit balance, we may correct it and will tell you. Welcome and bonus credits can be withheld or reversed if we reasonably believe they were obtained by abuse, for example by opening several accounts for yourself or a business you control. Every credit change is recorded with its reason.
8. Receipts
Every purchase gets a numbered receipt, shown on the Subscription page of your account. We are not registered for GST at present, so no GST is charged and our receipts are not tax invoices. If that changes, prices and receipts will say so clearly.
9. Contact and complaints
Diemeco, Dudh Sagar Road, Rajkot, Gujarat, India, 360003. Email: support@diemeco.com. To complain, see our Grievance Policy.