This policy applies to credits and plans on Diemeco, provided by Diemeco. Posting a requirement, browsing and messaging are free for Clients. It is written to match exactly what the platform does, so that you always know where you stand.
1. Early access: nothing is charged
Diemeco is in early access. During this period we do not collect any money: nothing can be bought, so there is nothing to refund. New Workshops receive free credits, and we add more free credits on request. Sections 4 to 8 describe how payments and refunds will work once Diemeco officially launches and starts taking payments; we will tell you in the platform before that happens.
2. How credits work
- One credit unlocks one public requirement. For a confidential requirement, asking for access is free, and one credit is used only if the Client approves.
- A requirement a Workshop's own client sends only to that Workshop costs no credit. A reorder of a completed order, sent only to the Workshop that did it, costs no credit for the first two reorders from each client; later ones use a credit.
- Free credits, including welcome and bonus credits, do not expire while your account is open. After launch, credits that come with a plan are given each month and carry over for the period the plan states, then expire.
- Credits have no cash value, cannot be transferred or sold, and are not paid out in money except as section 5 says.
3. When a credit is returned to you automatically
A credit is put back into your balance (it is not paid out in money) when:
- the Client deletes the requirement you unlocked, before the order is completed; or
- the requirement is removed by us, for example after a report; or
- the Client sends you no message within 5 days after you unlocked the requirement.
You will see a "credit refunded" notification. When a credit is returned for one of these reasons, your access to that requirement's files and chat ends, because the credit that paid for it has been given back.
You are not charged in the first place when you ask for access to a confidential requirement and the Client declines, or does not answer within 72 hours.
4. Plans after launch
- Plans are digital and start as soon as the payment is confirmed. A plan you have paid for cannot be cancelled for a refund of the current period, except in the cases in sections 5 and 6.
- A plan renews automatically only if you switch auto-renew on. We tell you at least 24 hours before each automatic payment. You can switch auto-renew off at any time: no further payment is taken, and the plan stays active until the end of the period you paid for.
- Prices exclude GST. GST at the applicable rate is added only once we are registered for GST, and the full amount is shown before you pay.
5. Money refunded to the original payment method (after launch)
We refund the amount paid when:
- you were charged more than once for the same payment;
- you were charged but the plan or credits were not added and we cannot add them within a reasonable time;
- an automatic renewal was taken after you had switched auto-renew off;
- a payment was made on your account without your authority and you tell us promptly (we may ask for details).
Write to support@diemeco.com with the date, the amount and the transaction reference or receipt number. Refunds are checked and approved by our team and sent back to the method you paid with, usually within 5 working days of approval. When a payment is refunded, the credits that came with it are removed, and we record the refund against your receipt.
6. Our error or unavailable service
If we suspend your account by mistake, or the platform is unavailable for so long that you cannot use a plan you paid for, we will, acting reasonably, extend your plan for the lost time or refund the unused part.
7. Credits are not returned when
- the Client chooses another Workshop, does not accept your quotation, or the order does not go ahead, because unlocking a requirement gives you access to it and the chance to quote, not a guaranteed order;
- the Client replies within 5 days but the conversation ends without an order;
- you decide not to quote, or your quotation is not selected;
- plan credits expire after their carry-over period; or
- your account is closed for breaking our rules (except where section 6 applies).
Where a payment failed but money was deducted, the bank normally reverses it automatically. If it does not, contact us.
8. Corrections and abuse
If we find a mistake in a credit balance, we may correct it and will tell you. Free, welcome and bonus credits can be withheld or reversed if we reasonably believe they were obtained by abuse, for example by opening several accounts for yourself or a business you control, or by creating client accounts to send yourself free requirements. Every credit change is recorded with its reason.
9. Receipts and GST
Every payment will get a numbered receipt, shown on the Subscription page of your account. We are not registered for GST at present, so no GST is charged and our receipts are not tax invoices. Once we register, prices will show GST separately and our receipts will become tax invoices.
10. Contact and complaints
Diemeco, Bhagwati Society-1, Dudhsagar Road, Shakti Industrial Zone, Rajkot, Gujarat, India, 360003. Email: support@diemeco.com. To complain, see our Grievance Policy.